A legacy of roofing excellence is something to be proud of. I’ll share just a brief snap shot of what this might look like for a roofing contractor. It’s the little things that count just as much as the larger ones. It’s my hope that Colorado Springs roofers will embrace transformation so that they may carry and manifest a spirit of excellence. We continue to self assess for everyone is prone to mediocrity unless they plan for excellence. In future articles we’ll share on a much deeper level.
It is now January 4, 2020. I am now 55 years old and started roofing around 1983. That is over 35 years or 3 decades since my first roof. When our team says, “Customer service is key” we mean it. Here in a moment I’ll share a brief account of a customer testimonial from 2010 in Colorado Springs. A healthy proverb to remember, “A good name will follow you into the future.”
Although we are broken we strive for excellence in all we do. Being wholehearted is critical in a world that is divided. Here at Integrity Roofing and Painting we take our broken pieces and expose them to the truth so that we might be transformed. As we discover areas that do not meet our standards we can stand wholehearted knowing that tomorrow we will not be the same as we are today. The one constant is that we are always changing. Growth is needed for we are not perfected beings. In our relationships with one another we actually celebrate our weaknesses at Integrity Roofing and Painting knowing that by exposing ourselves including our failures is the only true path to wholeheartedness and transformation. We have made mistakes along the way and will continue to make mistakes. Early only we learned that owning our mistakes is vital to becoming wholehearted people. It’s freeing to know that our team depends and cares for each other while being broken, therefore each person is free to be wholehearted and to thrive in excellence, not perfection.
Here at Integrity Roofing and Painting we realize there is a degree to perfection that is unattainable and a degree to perfection that is achievable. It is wise to focus on that which is achievable rather than that which is not. We have created and embrace a healthy dose of the spirit of excellence and without compromise and many of our past and present clients have seen this in us. We are proud to share with you a brief snapshot from the beginning of this past decade which reflects this healthy focus on excellence. The following is an old account from a satisfied client.
I want to tell you about a roofing client. My client was not looking for a roofer in Colorado Springs, as a matter of fact his interests for a contractor that provided services for Colorado Springs roofing was far from his mind. I remember meeting my client back in December of 2010.
He was outside working in his garage. He mentioned to me that he had seen a couple different Colorado Springs roofers working along his street after the 2010 July, 4th, Colorado Springs hail storm. Being the cautious and careful home owner that he is, he decided to wait to sign any contract with any roofer right away. I recall our client saying he was glad he waited because the other roofing companies seemed to be in a hurry with their work and it reflected in their process.
Another resident on the street had collateral damage from the storm. These extraneous repair items on the exterior of their home were paid by the insurance company. These monies were intended to repair the gutters and repaint one wall on the house. The hail in that area exceeded golf ball size causing damage to windows, gutters and siding. This particular resident I’m speaking of signed with a Colorado Roofer that didn’t explain to them the insurance loss summary statement provided by their insurance company. To make a long story short; this roofer took the additional money for the exterior damage along with the intended roofing portion of the insurance contract. The only work the roofer did was in fact the roof. Before releasing insurance funds to a contractor, familiarize yourself with protocols of the insurance industry.
By the time Integrity Roofing And Painting came along, our client was not interested in another Colorado Springs roofing company. He was skeptical at first, his neighbors were burned, who wouldn’t be skeptical? After awhile he warmed up to me and began sharing some of his concerns and needs. He allowed me to look at his roof and mentioned to me that he’d also like to get his house painted, however his insurance only paid for one side. After looking at our client’s property and comparing his insurance loss summary with my findings I knew he needed some help. At this time he allowed me to explain the insurance process to him. I reminded him of how busy adjusters are and that some items of importance were overlooked. Knowing what I know of this industry I figured it would be a good idea to have an adjuster reassess his claim. My client trusted our advise and called the claim center to ask for the property to be re-inspected.
This particular Colorado Springs July 4, 2010 hail event occurred during three separate events. The hail started falling during the afternoon from the first round of storms. It stopped after the last round of storms in the evening. I met with the adjuster who was reassessing the property damage. I provided an inspection to his insurance company for the work we deemed necessary to restore the house to the original state prior to the hail storm. “That’s why we have insurance right”?
After discussing the scope of paint work with the adjuster he agreed to pay Integrity Roofing And Painting to paint all sides of the house. My client was very excited that his wife was finally able to change the paint color on the house. Their gutter was in need of repair and the adjuster paid to replace it. What started as a problem became a blessing.
They couldn’t be more pleased with how we handled all aspects of their project. He was excited to work with a Colorado Springs Roofer who was able to repair all of the storm damage. Our client was glad that he waited for the right contractor. I believe the word used was perfect. “Everything is perfect!”
I appreciate this testimony and the final statement, “Everything is perfect” which came from our client. However, when I reflect on the word perfect I have to disagree with this assessment. To be perfect is to be without flaw and that is rarely attainable. I would prefer excellence over perfection for we are all flawed and to expect perfection in all things is not realistic nor healthy. I really appreciate a healthy does of reality and hope that we might be satisfied with a spirit of excellence.