Expect a roofing company to answer or return your first call the same business day, show up on time for the inspection, explain what they found with photos, put the scope and the timeline in writing, tell you about delays before you have to ask, keep one named person responsible for your job, and walk the finished roof with you. Those are not extras. How a roofer treats you before you sign is the best preview you will get of how they treat you once your roof is torn off.
Before you sign: the first call and the first visit
- Someone answers. A live person during business hours, or a callback the same business day. Our offices are open Monday through Friday, 8 AM to 5 PM.
- The appointment is set quickly and confirmed, and the inspector arrives on time or calls well ahead if they are running late, without excuses.
- The inspector knows something about your house before arriving. Ours research the property first.
- You get an explanation, not a pitch. Photos of what they found, what it means and what your options are, including “nothing needs to be done” when that is true.
- No pressure to sign the same day. A storm creates real deadlines (your policy has them), but no legitimate one runs out before dinner.
If a company is hard to reach now, when they want your business, it will be harder to reach later. Pair these service checks with the credential checks in how to choose a roofer in Denver and where to research a roofer.
During the job: communication you should not have to chase
- One accountable contact. You should know who to call, and that person should know your scope.
- Realistic expectations, kept. Start dates, weather days and how long the tear-off will leave the roof open, all explained before work starts.
- Delays reported first. If a supplier runs short, you hear about it from the roofer, with a new date and regular updates.
- Respect for the property. Landscaping protected, driveway kept clear where possible, nails swept and the site cleaned up when the work is done.
After the job: the part most companies forget
- A final walkthrough where you can point at anything you do not like.
- Warranty registration done for you, with the paperwork in your hands.
- A phone number that still works a year later when a storm comes through.
Our six-step process below shows where each of these happens on our jobs.
When something goes wrong
Misunderstandings happen on every kind of project. What matters is how they are handled: a good company listens first, stays calm, explains what happened, owns its mistakes and looks for a fix that works for both sides. A roofer who argues, blames the weather or disappears is telling you what the warranty years will be like. For the rules a roofer should never bend, read what an honest roofer will refuse to do. If you are deciding whether to fix something now or wait, see when to fix a roof.
To see how we have lived this out over the years, read our company news, and to check any roofer before you hire, see our guides to choosing a contractor.
Talk to our team
Integrity Roofing and Painting is veteran-owned and family-run since 1990, with 650+ Google reviews and offices in Colorado Springs, the Denver area and Austin. Call Colorado Springs at (719) 488-2800, the Denver area at (303) 209-0152 or Austin at (512) 610-5897, or book a free roof inspection. You can also meet our team.
