To file a Texas Farm Bureau Insurance home claim, you can call the Claims Reporting Center at 1-800-266-5458, contact your local Texas Farm Bureau Insurance agent, call the Waco Claims Office weekdays from 8 a.m. to 5 p.m., or start the claim online. The company's advice is to document the damage with photos and video and to limit further damage, such as a tarp over a roof leak.
General information, not legal advice. Integrity Roofing and Painting is a roofing contractor. We are not affiliated with Texas Farm Bureau Insurance and do not file, negotiate or settle claims. Your policy and Texas Farm Bureau Insurance decide coverage.
How to report a home claim to Texas Farm Bureau Insurance
| Channel | Details |
|---|---|
| Phone | Claims Reporting Center, 1-800-266-5458 |
| Agent | Your local Texas Farm Bureau Insurance agent |
| Waco Claims Office | Monday to Friday, 8 a.m. to 5 p.m. |
| Online | Start a claim on the Texas Farm Bureau Insurance website |
The four claim steps Texas Farm Bureau describes
In its member publication, Texas Farm Bureau Insurance breaks the claims process into four steps after you file:
- Coverage review. An assigned adjuster reviews your policy and its coverages to see what types of damage are covered.
- First contact. A representative reaches out and asks what happened or what caused the damage to your property.
- Inspection and estimate. An adjuster inspects the damaged property and provides an estimate for the damages.
- Payment. You are paid for your property’s covered damages.
The company notes that the adjuster typically reaches out to you, and that your agent is the person to call if you have trouble connecting with the adjuster.
Working with your adjuster
The same article lists habits that keep a claim moving:
- Write down the adjuster’s name, phone number and email address.
- Answer the adjuster’s questions as soon as you can. A claims leader quoted in the article puts it simply: the faster you reply, the faster they get back to you.
- Be available when the adjuster visits so you can point out the damage.
- Keep a list of what the adjuster or company needs from you.
On documentation, the advice is photos and video, plus anything that paints a clear picture of what happened for the adjuster.
Storm claim clinics
Texas Farm Bureau Insurance describes setting up local claim clinics after large weather events. Its example is a March 2024 hailstorm in Bellville that left trees down and power out. The company opened a clinic staffed with adjusters who traveled from across the state, helping several policyholders at a time in person. If a big hail day hits the Austin area, ask your agent whether a clinic is planned.
Texas roofs and more than one claim
The Texas Department of Insurance points out that, depending on the damage and where you live, you may need more than one insurance claim. Flood damage goes to your flood insurer. Coastal homes with a Texas Windstorm Insurance Association policy report wind damage there. Your declarations page shows which perils your homeowners policy covers.
Before the adjuster comes
In Central Texas, spring hail often lands on roofs already aged by summer heat. An inspection that separates fresh hail hits from older wear is the most useful thing you can bring to the adjuster’s visit. We photograph each slope and the soft metals, write a line-item scope, and make sure nothing gets missed in the scope. Texas Farm Bureau Insurance decides what your policy covers. See our Austin roof insurance claim help for the Texas side in more depth.
State rules that apply to a Texas Farm Bureau Insurance claim
Texas. The Texas Department of Insurance (TDI) says your company has 15 business days (about 3 weeks) to acknowledge a claim and 15 business days after it gets what it needs to decide, with a written reason for any rejection. It can take an extra 45 days if it tells you why. Insurance Code 542.057 then gives it 5 business days to pay. Before suing over hail or wind damage, Insurance Code 542A.003 generally requires written notice at least 61 days ahead. Your policy sets your own reporting deadline. TDI Help Line: 800-252-3439.
More detail for both states is on our insurance carrier guide hub.
What to have in hand when you call
- Your policy number and the declarations page, including the wind and hail deductible.
- The storm date, and photos taken from the ground or from inside.
- Receipts for any tarp or emergency repair, and your mortgage company's name.
Where a roofer fits
The claim is between you and Texas Farm Bureau Insurance. We are a veteran-owned, family-run roofer, in business since 1990 (more than 35 years), with 650+ Google reviews. Our part is the roof: we inspect it, photograph it, write a line-item scope, and make sure nothing gets missed in the scope you hand your adjuster. Austin office: (512) 610-5897, serving the Austin area from Round Rock and Cedar Park to Kyle and San Marcos. We respond the same business day. See a free inspection in Austin.
Checked October 21, 2026 against these official sources: Texas Farm Bureau Insurance, What to expect from the claims process; Texas Department of Insurance, Is your home damaged?. Phone numbers and processes change, so confirm against your declarations page.
